The company has put into place various systems to help to set and achieve goals and targets, monitor, assess and review performance and act on findings to continually improve business quality and performance in the best interest of its service users.

The company ensures that staff supervision and appraisals are carried out in line with CQC regulations and training targets are achieved and monitored for all staff. Complaints procedures are in place to ensure continued quality management. All complaints are logged and actioned and the information shared with staff, customers and regulators of the service.

To maintain the quality of service, the company will send out regular quality surveys to its service users and to relevant local authorities to help measure the quality of service we provide.