Domiciliary Care

Domiciliary care, sometimes referred to as home care, is an important service allowing adult service users to receive care and support within the comfort of their own home.

Stepping Out has done its utmost to ensure its domiciliary care service is fully personalised and catered to the exact needs of the client. Our care packages are person centred and are planned initially with the client, their family and other professionals; it is paramount that our clients are treated with utmost respect and involved within their care in every aspect. This service is ideal for a range of service users wanting to remain living at home, including people with early onset dementia, physical disabilities, learning disabilities and mental health problems. We also offer forms of elderly care.

Stepping Out is able to aid the service user with bathing, toileting, visiting shops, family and other important and non-important tasks.

If you are seeking to obtain a personal budget, Stepping Out are able to provide clients with personalised support plans.

Referral Line: 0208 342 7217

The company has put into place various systems to help to set and achieve goals and targets, monitor, assess and review performance and act on findings to continually improve business quality and performance in the best interest of its service users.

The company ensures that staff supervision and appraisals are carried out in line with CQC regulations and training targets are achieved and monitored for all staff. Complaints procedures are in place to ensure continued quality management. All complaints are logged and actioned and the information shared with staff, customers and regulators of the service.

To maintain the quality of service, the company will send out regular quality surveys to its service users and to relevant local authorities to help measure the quality of service we provide.