Personalisation should be at the heart of good management in social care according to revised management standards released by Skills for Care.
The refresh of the original 2008 standards sets out core knowledge and skills for managers and is aimed at those new to management as well as those new in post who have previously managed other care services.
It says managers are responsible for developing “positive relationships” between staff, service users and families, making the experiences of service users the measure of success and promoting self-determination among clients, as opposed to risk aversion. Stepping Out have also long understood the importance of building personal, trust based relationships between staff and service users in order to produce positive outcomes.
Although these new measures are not mandatory in the same way as the common induction standards for care staff, Skills for Care recommends them as a “measure of good practice”.
It goes on to say, “New managers should normally have demonstrated all the knowledge requirements of the recommended core standards within six months of taking up a management role,”
Our semi independent living projects have their foundations set in a personalised support system. We ensure that all service users receive support that is bespoke and tailored to suit their personal needs.
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