Personalisation simply put allows a client or service user to fully self-plan their care and support packages. In the past a service user would have needed to obtain permission and or ask if their support plan could be changed, this would have meant corresponding with social workers, service provider and other professionals. Although this may still be the case, a service user now has more control over their lives, they can plan to have a carer visit at different times of the day or stay longer on specific days in order to support with a planned activity.
The service user can generally plan to use their personal budget in a more flexible less rigid way than before. For example Stepping Out recently supported a client to draw up a thorough support/care plan. The client wanted more free time in the afternoons in order to socialise with friends but wanted to be supported in order to do so, previously the client informed us that it was an issue visiting friends due to the lack of support and so this meant the client’s social life had become negatively affected. The personalised plan was set up in order to incorporate the client’s direct needs and wishes whilst ensuring the direct payment/personal budget was used in a cost effective, flexible manner.
If you’d like us to support you with your personal support plan please contact us for a free quote, it is also possible to purchase support planning tools via our online store.